Shipping Policy

Shipping Time

Destination Country	Shipping Time
United States	7 to 12 business days
Rest of the World	10 to 20 business days

Order Processing

Please allow 1 – 6 business days for processing before shipping.

Shipping delays may occur due to unforeseen circumstances such as natural disasters, holidays, or weather conditions. We cannot guarantee exact delivery times as shipping is handled by third-party carriers.

Order Cancellation

You can cancel your order within 24 hours of placing it without any penalty. If your order has already shipped, cancellation will not be possible. Please contact us with the subject line “CANCEL”.

Incorrect Address

If you’ve entered an incorrect address, reply to your order confirmation email with the correct details immediately. We can only update your address within 24 hours of order placement.

Damaged Items

We take extra care when packaging items, but in rare cases (around 1 in 1000), damage may occur during shipping.

If you receive a damaged product, please contact us with:

Your order number
A picture of the damaged item

Once we verify the issue, we will send a replacement free of charge.

Further Assistance

If your question wasn’t answered, please contact us, and we will respond within 24 hours.

Contact Support

If you cannot determine your size, contact us.

MEN Cool Base

Size	CHEST (IN)	WAIST (IN)	LENGTH (IN)
S	41-43	40-42	28-29
M	44-45	43-44	29.5-30
L	46-47	45-46	30.5-31
XL	48-49	47-48	31.5-32
2XL	50-53	49-52	32.5-33
3XL	54-56	53-55	33.5-34

MEN Flex Base

Size	CHEST (IN)	WAIST (IN)	LENGTH (IN)
S	40-42	39-41	29-30
M	43-44	42-43	30.5-30
L	45-46	44-45	31.5-32
XL	47-49	46-47	32.5-33
2XL	50-53	48-51	33.5-34
3XL	53-55	52-53	34.5-35

WOMEN

Size	CHEST (IN)	WAIST (IN)	LENGTH (IN)
S	34 – 35	26-27	22-23.5
M	36 – 37	28-29	23.5-24.5
L	38 – 40	30-32	24.55-25.5
XL	41.5 – 43.5	33.5-35.5	25.5-26.5
2XL	43 – 45	36-38	26.5-27.5

YOUTH

BOYS	SIZE	WAIST (IN)	LENGTH (IN)
S	6-8	32 -33	22-23
M	10-12	34-35	24-25
L	14-16	36-37	26-27
XL	18-20	38-40	28-29
2XL	20-21	41.5-43.5	30-31
3XL	22-23	43-45	31.5-32.5

Refund Policy

Effective Date: 03.01.2024
Thank you for shopping at Zonec.shop. We are committed to providing high-quality products and ensuring your satisfaction with every purchase.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. Please contact us within 30 days of receiving your order to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To return an item, please email us at support@zonec.shop with your order number and details about the product you would like to return. We will provide you with return instructions and a return shipping label, if applicable.

We are not responsible for any items that are seized or confiscated by customs authorities in your country. It is the customer’s responsibility to be aware of their country’s import laws and regulations. We do not issue refunds or replacements for items seized by customs.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days.

Damaged or Incorrect Items
In the event that you receive a damaged or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly by sending a replacement or issuing a refund.

Exchanges
We currently do not offer direct exchanges. If you require a different size or product, please initiate a return for the item and place a new order for the desired item.

Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us at support@zonec.shop. Our customer service team is here to assist you.

Trade name: ZONEC

Phone number: +20 1064821985

Email: support@zonec.shop

Physical address: Al-Rawda, Tamiya, Faiyum, 63713, Egypt

Contact Us

Welcome to ZONEC store !!

Privacy Policy

This website is managed by ZONEC, referred to here as “we”, “us”, or “our”. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions referenced herein or available through links.

By accessing or using any part of the site, you agree to adhere to these terms. If you do not agree with all the terms, you are not permitted to access the site or use any services.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence or that you have received permission from your parent or guardian to use this site.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason, at our sole discretion.

3. Accuracy, Completeness, and Timeliness of Information

We do not assume responsibility if the information available on this site is not accurate, complete, or current. The material on this site is for general information only and should not be relied upon solely.

4. Modifications to the Service and Prices

Prices for our products may change without notice. We also reserve the right to modify or discontinue the service at any time without notice.

5. Products or Services

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our return policy.

6. Billing and Account Information

We reserve the right to refuse any order placed with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

7. Optional Tools

We may provide you with access to third-party tools over which we do not monitor or have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties.

8. Third-Party Links

Some content, products, and services available via our service may include materials from third parties. These third-party links may direct you to websites that are not affiliated with us.

9. User Comments

If you send us certain specific submissions, such as contest entries or ideas, you agree that we may edit, copy, publish, or distribute these comments without restriction.

10. Personal Information

Your personal information is managed according to our Privacy Policy.

11. Errors and Omissions

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors or omissions.

12. Prohibited Uses

You are prohibited from using the site for any unlawful or prohibited activities.

13. Disclaimer of Warranties

We do not warrant that your use of our service will be uninterrupted or error-free.

14. Indemnification

You agree to indemnify and hold ZONEC harmless from any claim or demand, including reasonable attorney’s fees, arising from your breach of these Terms.

15. Severability

If any part of these terms is found to be unlawful, void, or unenforceable, that part will be severed from the terms, and the remaining terms will remain valid and enforceable.

16. Termination

We reserve the right to terminate our agreement with you if you fail to comply with any of the terms outlined in these conditions.

17. Entire Agreement

These Terms of Service constitute the entire agreement between you and us and supersede all prior agreements.

18. Governing Law

These terms are governed by the laws of Egypt.

19. Changes to Terms

We may update these Terms from time to time. You are responsible for reviewing the changes.

20. Contact Information

If you have any questions about the Terms of Service, you can contact us at: support@zonec.shop.

Who we are

Suggested text: Our website address is: https://zonec.shop.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

Christmas tree accessories

Description

Additional information

Reviews

Customer Care

ZONEC

If you cannot determine your size, contact us.

MEN Cool Base

MEN Flex Base

WOMEN

YOUTH

Christmas tree accessories

Description

Additional information

Reviews

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